Buick Ranks Highest in Vehicle Dependability - Continues to Improve Overall Rankings in annual J.D. Power and Associates Study
Buick has been recognized for building the most dependable vehicles
in the automotive industry, according to an annual J.D. Power and
Associates study released today.
to the 2007 J.D. Power and Associates Vehicle Dependability Study
(VDS), Buick improved eight points from third last year (153 PP100) to
first (145 PP100), earning a share of the lead with Lexus. The VDS
evaluates vehicle quality after three years of ownership. Owners rate
vehicles based on problems experienced during the previous 12 months.
Results are summarized with a problems-per-100-vehicles (PP100)
designation. This year's industry average was 216 PP100.
is a key hallmark of the Buick brand," said Jim Bunnell, general
manager of Buick-Pontiac-GMC. "Buicks have long been regarded for
craftsman-like quality, attention to detail and library-quiet
interiors. Our owners can feel confident that they have a high quality,
quiet vehicle that is now a recognized leader in dependability."
study also showed that former Buick Century and Regal models led the
midsize car segment for the second consecutive year while the Buick
Rainier placed among the top 10 of all trucks in the study. Buick also
had the fewest replaced components among all brands at 39 percent. The
industry average was 50 percent.
recent J.D. Power and Associates study also shows that Buick continues
to improve its overall rankings in customer service. Buick improved
seven points over last year to retain second place behind Jaguar in
this year's J.D. Power and Associates Customer Satisfaction Index. The
annual study measures service delivery, user-friendly service, and
Buick models are also grabbing attention from third-party evaluators.
The LaCrosse and Lucerne sedans have recently earned a "Recommended
Buy" designation from a top consumer publication. The GM plants where
they're built - Oshawa, Ontario Canada and Detroit Hamtramck
respectively - are among North and South America's industry leaders for
plant quality. And owner reviews of the sedans on popular automotive
sites like Edmunds.com consistently rank them near the top of their